Delivery, Returns and Exchange Information
Florette delivers within Dubai from 9am - 7pm 7 days a week. Order before 5pm for same day delivery. Orders under 200dhs are charged a 30dhs delivery fee, orders over 200dhs are delivered free of charge.
For orders with more than one delivery address each additional address will be an additional 30dhs in delivery charges.
For Sharjah and Abu Dhabi orders we can deliver the same day if you order before 12 noon. Orders under 200dhs are charged a 30dhs delivery fee, orders over 200dhs are delivered free of charge.
If you have any special delivery instructions please leave them in the "delivery instructions" box whilst you are checking out.
For the other Emirates there is a minimum order charge of 500dhs and a 150dhs delivery charge. Please call us to arrange and confirm driver availability.
RETURNS AND REFUNDS
If you are not happy with your flowers please contact us as soon as possible and we will rectify the situation immediately. We must be notified by email within 12 hours of the actual delivery time by email at firstname.lastname@example.org or by WhatsApp on 0501447492. Complaints made more than 12 hours after the time of the delivery will not be honored.
We will either replace your flowers, or if we are unable to replace we will refund the amount of the order. Refunds will be done only through the Original Mode of Payment.
We can cancel any order 24 hours before the requested delivery time, please just email or call us and let us know. Please allow for up to 45days for the refund transfer to be completed.